FAQ

We Answered All Your Curiosity

Looking for clarity before booking? Explore our most asked questions, before start booking our service.

General Questions

Everything you need to know before booking our excellence cleaning services.

What areas do you currently serve?

We currently provide services across [insert city or service areas]. You can check availability by entering your address during the booking process.

Do I need to provide cleaning supplies?

Nope! Our team comes fully equipped with eco-friendly and effective cleaning products and tools.

Is there a minimum booking time?

Yes, our minimum service duration is 2 hours to ensure thorough cleaning.

Are your cleaners background-checked?

Absolutely. All our team members undergo strict background checks and professional training.

Services Questions

Answers about what’s included, how it works, and what to expect during your cleaning.

What’s included in a standard cleaning?

Standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and trash removal.

Do you offer deep cleaning?

Yes, we do! Deep cleaning covers areas often missed during routine cleanings, such as behind appliances and baseboards.

Can I request specific tasks?

Of course. During booking, you can add special instructions or request add-ons like fridge cleaning or interior windows.

How do I know when the cleaner arrives?

You’ll receive real-time updates via SMS or email once the cleaner is on the way.

Pricing Questions

Helpful information about payments, rates, and how to schedule your service.

How is pricing calculated?

Prices depend on the size of your space, type of service, and duration. You’ll see the full quote before confirming.

Do you charge cancellation fees?

Cancellations made within 24 hours of the appointment may incur a small fee to compensate our team.

What payment methods do you accept?

We accept major credit cards, bank transfers, and secure online payments through our platform.

Can I reschedule my appointment?

Yes! You can easily reschedule from your dashboard up to 12 hours before the service.

Let’s Talk

Still Have A Questions In Mind?

Our team is ready to providing all the information you need to make right informed decisions about our services.

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